Your order will ship out within 1-2 days via the shipping method you select at checkout. Once your order ships, you will receive a confirmation and tracking number to the email you provided at checkout.
Yes, we ship internationally using your choice of USPS First Class International and DHL. It usually takes around 2 weeks depending on where you are located.
International orders are FINAL SALE. Customers are responsible for duties, taxes, and tariffs. Please allow a couple extra days for international orders to process.
It depends on where you are. Processed orders will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery and tracking details will be provided in your confirmation email.
We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at firstname.lastname@example.org as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped.
In the event your package does go missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.
Return + Repairs
Please visit our RETURNS AND REFUNDS page where we outline our policy, conditions and guidelines.
We create, design and restore each modern heirloom with the utmost attention to detail - with quality and durability at the forefront of our craft. With this in mind, the majority of our pieces are comprised of elements that are right at, and well over, 100 years old - so unfortunate incidents can happen.
Glen & Effie will repair items purchased through glenandeffie.com or at Glen & Effie events at no charge for up to 1 year following the purchase (under all reasonable circumstances). For purchases older than 1 year, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Glen & Effie piece.
Please contact us at email@example.com with specific repair requests to determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.
Yes, we do! However, every project is taken on a case-by-case basis. Please reach out via our Contact page to learn more or reach out to us at firstname.lastname@example.org.
All flash and social media sales or promotional purchases are final sale.
Check out our Jewelry Care Guide outlining the best tips and practices to ensure your modern heirloom lasts a lifetime!
The short answer: yes!!! Check out our Gold Jewelry Guide to learn the difference between solid gold, gold-filled, and gold plated jewelry. Our Jewelry Care Guide also outlines best practices for gold-filled pieces.
Glen & Effie is thrilled to offer financing through Affirm.
Affirm allows you to pay for items through flexible financing over a period of time, as an alternative to traditional credit cards. The short and simple application process requires just a couple pieces of information. In most cases, you’ll receive an immediate decision on your eligibility to purchase items with payments over a 3, 6, or 12 month time period.
Affirm only conducts a soft credit check, which won’t affect your credit score. It keeps all sensitive information encrypted and protected using security protocols. There are no late or hidden fees, and you will know the exact terms of your loan options, including APR and monthly payment amounts, so you can select what works best for you.
We accept all major credit cards (Visa, Mastercard, AMEX, Discover, JCB, and DCI), Apple Pay, Google Pay, and Shop Pay. We also can take payments through PayPal.
G&E Rewards is a loyalty program - becoming a member is easy, doesn't cost anything and includes different benefits! Check out all the benefits here.
In order to add items to your wishlist, you first need to create an account. After you do this, all products where you click the "add to wishlist" button will automatically be added to your list. You can see all of your added items by clicking the heart in the upper right hand corner of the website or here.
Glen & Effie is exclusively an e-commerce business at this time with our studio based in Nashville, TN. However, we frequently host and participate in events, pop-ups, and markets across the country. You can check out our Events page to see where we'll be next.
Yes! When you order a gift card through our site, a digital gift card will be emailed to you. You can then forward on to your gift recipient at the desired time. At this time, we do not provide physical gift cards.
Gift cards do not expire. Gift cards are not eligible for any sales or promotions. Gift cards are not eligible for return or exchange.
We ship all orders in our custom branded packaging, but are more than happy to beautifully gift wrap your package and include a hand written note. You're welcome to leave us note script instructions at checkout or email us at email@example.com (just be sure to include your order number in your email).