Your order will ship out within 1-2 days via the shipping method you select at checkout. Once your order ships, you will receive a confirmation and tracking number to the email you provided at checkout.

Yes, we ship internationally using your choice of USPS First Class International and DHL. It usually takes around 2 weeks depending on where you are located.

International orders are FINAL SALE. Customers are responsible for duties, taxes, and tariffs. Please allow a couple extra days for international orders to process.  

It depends on where you are. Processed orders will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery and tracking details will be provided in your confirmation email.

We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at hello@glenandeffie.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped.

In the event your package does go missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.

Please visit our RETURNS AND REFUNDS page where we outline our policy, conditions and guidelines.

We create, design and restore each modern heirloom with the utmost attention to detail - with quality and durability at the forefront of our craft. With this in mind, the majority of our pieces are comprised of elements that are right at, and well over, 100 years old - so unfortunate incidents can happen.

Glen & Effie can repair accessories that have incurred damage under reasonable circumstances. Due to the one-of-a-kind nature and antique age of many of our pieces, repairs are assessed and taken on a case-by-case basis. Depending on the circumstance, some repairs may be subject to a fee.

Please contact us at hello@glenandeffie.com with specific repair requests to determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.

Yes, we do! However, every project is taken on a case-by-case basis. Please reach out via our Contact page to learn more or reach out to us at hello@glenandeffie.com.

All flash and social media sales or promotional purchases are final sale.

Check out our Jewelry Care Guide outlining the best tips and practices to ensure your modern heirloom lasts a lifetime!

The short answer: yes!!! Check out our Gold Jewelry Guide to learn the difference between solid gold, gold-filled, and gold plated jewelry. Our Jewelry Care Guide also outlines best practices for gold-filled pieces.

Glen & Effie is thrilled to offer financing through Affirm.

Affirm allows you to pay for items through flexible financing over a period of time, as an alternative to traditional credit cards. The short and simple application process requires just a couple pieces of information. In most cases, you’ll receive an immediate decision on your eligibility to purchase items with payments over a 3, 6, or 12 month time period.

Affirm only conducts a soft credit check, which won’t affect your credit score.  It keeps all sensitive information encrypted and protected using security protocols. There are no late or hidden fees, and you will know the exact terms of your loan options, including APR and monthly payment amounts, so you can select what works best for you.

Learn more financing your purchase with Affirm.

We accept all major credit cards (Visa, Mastercard, AMEX, Discover, JCB, and DCI), Apple Pay, Google Pay, and Shop Pay. We also can take payments through PayPal.

G&E Rewards is a loyalty program - becoming a member is easy, doesn't cost anything and includes different benefits! Check out all the benefits here.

Our showroom is located on the east side of Nashville and is by appointment only. Check out our Visit Us page for more details.

Every month we host open houses with guest artists, artisans and showcase our latest designs and unique market finds. You can visit our Events page to see what we're doing and where we'll be next.

Yes! When you order a gift card through our site, a digital gift card will be emailed to you. You can then forward on to your gift recipient at the desired time. We also offer physical gift cards at our shop.

Gift cards expire 5 years from the activation date.
Gift cards are not eligible for any sales or promotions.
Gift cards are not eligible for return or exchange.

We ship all orders in our custom branded packaging, but are more than happy to beautifully gift wrap your package and include a hand written note. You're welcome to leave us note script instructions at checkout or email us at hello@glenandeffie.com (just be sure to include your order number in your email).

G&E Rewards is a loyalty program - becoming a member is easy, doesn't cost anything and includes different benefits! At this time, you can earn points for creating an account*, making purchases, referring a friend, signing up for our mailing list, on your birthday, and other actions Glen & Effie offers to reward members for a limited time.

*in order to receive points toward redeeming awards, you must sign up with your email and create a G&E Rewards account. All of our account information will remain private and not be sold or shared.

Simply click on the "G&E Rewards" button or "gift" icon in the lower right hand corner of your screen, click "sign up", and follow the prompts to create your account.

We can send you an invitation via email to sign up when you checkout with us in person, but for security purposes we cannot create an account for you.

At this time, you can earn points for creating an account, making purchases, referring a friend, signing up for our mailing list, on your birthday, and other actions Glen & Effie offers to reward members for a limited time.**

**Glen & Effie reserves the right to change or add to what actions or offers garners points.

Our reward system is strictly for online item purchases. Points will not be awarded for custom or commissioned work, nor can points be redeemed on custom or commissioned item invoices.

10 points are awarded for every $1 spent. Points awarded for purchases are calculated based on the total paid, minus any shipping charges.

Yes! But only at Glen & Effie events and pop-ups***. Just make sure you've created a G&E Rewards account and let us know at checkout - we'll be sure to pull up your account to ensure your purchase points are added.

***unfortunately, we can not award points for purchases made from third party businesses or individuals. G&E Rewards points are only awarded for purchases at Glen & Effie events or made through www.glenandeffie.com.

Your friends can get free shipping(!) on their first purchase with us when they redeem the custom code you send them at checkout. If they make a minimum purchase of $30, you'll receive 50 points.

 All free shipping referral codes are generated and can be sent through your G&E Rewards account. You can send multiple codes and referrals through your account

Unfortunately, our loyalty program will only begin to award points for purchases made after you create a G&E Rewards account with us.

All points awarded for purchases have a 5 day approval period, the same time frame as our return policy, before they are officially added to your account and can be used towards rewards. As soon as the 5 day approval period lapses, the "pending" period will be lifted and will be available to redeem.

Sadly our rewards system will not refund points when an order has been refunded partially. Only orders returned in full will be able to receive a refund in points.

We do not award points for purchases made through Instagram or Facebook flash sales unless otherwise advertised or stated. Points will be awarded for pieces purchased listed on sale through our website -  just not special prices offered on Instagram stories, Instagram Live, or Facebook Live events.

Once you begin collecting points, you can redeem pre-set amounts for free shipping, dollar discounts, and other rewards Glen & Effie offers to members for a limited time.

1. When you log into your G&E Rewards account and click on the "Rewards" tab, you will see the available rewards and points needed to redeem them.
2. Once you gain enough points to redeem an award, you will see an "Active Rewards" section appear on "Home" tab of your account.
3. When you're ready to apply your reward, simply click on the voucher and enter the code provided at checkout.

Yes! Just let us know you're a G&E Rewards Member at checkout and we can see what rewards you have available to apply towards your purchase.